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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of . (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topoutdoorsupplies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (9)
5 Stars (8) |
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4 Stars (1) |
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Leave a Review
The republic of komi reached for 20 days, until i tried because i'm not at home)
Everything came quickly. Ordered 2 pcs. I haven't tried it yet. Before cleaning for the winter led, i will lubricate, i will add a tip.
Of course the box is not the first freshness , All fell apart but the bottle is whole, in the kit still there is a soft cloth. thanks to the store came quickly.
Hello, everybody! The oil has come, we will test. I advise the store. And this link to the back cache is checked, works, the percentage of payment is returned. https://letyshops Com/soc/sh-1? r = 4832600 after https://letyshops Put a point.
I’m sorry for the bad feedback but it came all oiled and the towel is not okay/ the first one is good but the second one is damaged !!!
A box of mint but everything is intact thanks for the napkin, i did not use it later if that
Didn’t use it yet
Lubrication is excellent!!! The chain after the third lubrication became clean and shiny as polished!!! And the sand does not pour on the chain, it's like wax! Even dissolves the dried grease from the zero chain, and even after cleaning clean and applying again, the dirt comes out of the chain, and you need to wipe or rinse the chain and apply the grease again. Convenient bottle, easy to apply, can be applied as a pipette on a drop, and also with a wheel, you need to pull it up, and the grease goes through the holes in the wheel! And it is very economical! Seven times already lubricated from the bottle, and in the bubble was reduced only a couple of millimeters! I liked this lubricant, i'll order a couple more!!! Satisfied, and recommend!!!
The goods came whole (nothing spilled). As a gift, the store put a napkin.